Guerrilla Arts FAQ
Your Tech Support Guide
Our technical support is available from 9 am to 6 pm Pacific Time, 7 days a week. We observe major holidays but do offer limited support outside of normal hours based on employee availability.
For general inquiries, please email us at support@guerrilla-arts.com. Note that we prioritize support requests over general questions.
For upgrade recommendations and discussions, please contact our sales department at sales@guerrilla-arts.com or call us at (XXX)XXX-XXXX.
Our power supplies are auto-switching and support a range of 103V264V at 47Hz63Hz. You may need a different power cable for your local plug type.
Please email our support department at support@guerrilla-arts.com to update your information.
We do not apply any passwords to the BIOS or within Windows.
We strongly recommend keeping the original packaging for any future shipments for upgrades or repairs.
The system recovery USB drive restores your hard drive to its original configuration. Please back up your data before using it.
The USB Rescue Drive is specific to your order and should only be used for that system.
This message can occur following any unexpected restart. Press the reset button on your chassis to restart the system.
No, our liquid coolers are sealed systems and do not require refilling.
The fan may not spin under light load. If it doesn’t spin under high load, please contact our technical support.
A complete power cycle can often resolve this issue. If the problem persists, contact our technical support.
We recommend testing your system thoroughly before making any hardware changes.
No, opening the case does not void your warranty and may be recommended for cleaning and maintenance.
You can use Oculus VR’s compatibility tool to check if your system is VR-ready.